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Frequently Asked Questions

Absolutely! Northernsafety.com uses DigiCert SSL to ensure your security. The information you enter is encrypted in a way that is only readable by us. For more information, please see our Policy page.
We make it easy to order from Northern Safety and northernsafety.com. You can:
  • Order online
  • Call our Customer Support Reps toll free at 1-800-571-4646 , between 7:30 am and 7:00 pm ET, Monday – Friday
  • Fax your order to 1-800-635-1591
  • Email CustomerService@wurthindustry.com
  • Mail your order to Northern Safety Co., Inc., PO Box 4250, Utica, NY 13504.
Our Technical Support Reps are extensively trained on products and regulations to help answer your questions. You can call 1-800-571-4646 , toll free, 8:00 am - 5:00 pm ET, Monday – Friday, fax 1-800-635-1591, or email your questions to CustomerService@wurthindustry.com.
There is no minimum order at Northern Safety or northernsafety.com. Your order is important to us, large or small, even if you only need one product.
You can pay for your order in a variety of ways:
  • We accept MasterCard, Visa, Discover, and American Express (Corporate or Personal Accounts, and SmartPay Procurement Cards)
  • Open Account (Corporate Accounts only)
Just place an order and choose the "Open Account" option during the checkout process. You'll be notified when your account has been opened, once your order has been processed and your credit has been approved.
Our terms are Net 30 days to accounts with established credit. Payment terms do not apply to credit card payments.
Your email address is a very important part of the online ordering process. We use it to contact you with your order confirmation, to let you know that your order has shipped, and provide you with your package tracking number. Your e-mail address is not shared with other companies.
Confirmations aren't necessary, but if you're required to send one, please mark "Confirmation" on it to help avoid duplication.
If you've provided us with your e-mail address, you'll receive a confirmation via email. You may also click on the My Account link at the top of your screen, and choose the Order History option.
Yes. Simply click on the My Account link at the top of your screen, and choose the Order History option. You'll get a listing of past and present orders. Just click on the order number to find out where your order stands.
You can see if any items have been backordered by clicking on the My Account link at the top of the page, and choosing the Order History option.
Your account will be charged when the product is shipped.
Once your order has shipped, we'll send you an e-mail to let you know that your order is on its way. You may also check the status using the My Account link at the top of your screen, and choosing the Order History option.
We'll give you the tracking number of your order when we e-mail your shipping notification. You'll be able to track your order through links provided at northernsafety.com. Your tracking number will also be available on the Order History page. Use the My Account link located at the top of the page, and choose the Order History option.
Yes. You can see all of your past orders by clicking on the My Account button at the top of your screen, and choosing the Order History option. You'll get a listing of your past and present orders. Click on an order number to get its details, including what you ordered and the invoice amount.
If you spend $5,000 or more annually, you're eligible to receive special discounted pricing, regardless of individual order quantity. See our Services page for more details.
Northern Safety can also help stretch your dollars with high volume product quotes. For more information, call our Account Representatives toll free at 1-800-571-4646, between 8:00 am and 6:00 pm ET, Monday – Friday, fax 1-800-442-5941, or e-mail SalesSupport@wurthindustry.com.
Yes. Our National Account Managers can tailor special programs around your corporate needs. Whether you're supplying 1 facility or 100, they'll customize your account to take advantage of the best pricing and discounts available. For more information, call our Account Representatives toll free at 1-800-571-4646, between 8:00 am and 6:00 pm ET, Monday – Friday, fax 1-800-442-5941, or e-mail SalesSupport@wurthindustry.com.
We believe in your 100% satisfaction. If your order isn’t exactly the way you want it, we’ll quickly offer a replacement, issue a full credit, or give you a complete refund. Simply contact us within 30 days of the date of invoice. Customized products are non-returnable and non-refundable. Please call our Customer Support Representatives toll free at 1-800-571-4646, between 7:30 am and 7:00 pm ET, Monday – Friday, or e-mail us at CustomerService@wurthindustry.com.
We offer free samples of many of our products. If you're not sure of what to order, call our Customer Support Reps toll free at 1-800-571-4646, between 7:30 am and 7:00 pm ET, Monday – Friday, or e-mail us at CustomerService@wurthindustry.com, to request your sample.
We offer several products that can be customized, including Hard Hats and Signs. Call our Custom Order Reps toll free at 1-800-571-4646, 7:30 am - 5:00 pm ET, Monday – Friday, or e-mail us for more details.
Yes. Northern Safety has access to the entire product lines of hundreds of manufacturers. If you're looking for a product we don't currently have in stock, we can get it for you. Call one of our Customer Support Reps at 1-800-571-4646, between 7:30 am and 7:00 pm ET, Monday – Friday, fax 1-800-635-1591, or e-mail CustomerService@wurthindustry.com.
You can cancel your order any time before it has been shipped. Simply call one of our Customer Support Reps at 1-800-571-4646, between 7:30 am and 7:00 pm ET, Monday – Friday. Because we ship 98% of all orders the same business day they're received, it's important that you call as soon as possible, so we can stop the order before it ships.
We charge sales tax on orders shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming addresses.
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