Order Support

100% Satisfaction Guarantee

If your order isn’t exactly the way you want it, we’ll quickly offer a replacement, issue a full credit, or give you a complete refund. Simply contact us within 30 days of the date of invoice. Customized products are non-returnable and non-refundable.

Same Day Credit Approval

Get your order fast - 98% of all applicants receive same-day credit approval.

Easy Ordering

Fast, friendly, ordering - You'll get no grief when you order from us online, by phone, or by fax. Our 100% Satisfaction Guarantee and knowledgeable Customer Support Reps ensure a no-hassle atmosphere to make doing business with us a worry-free experience. Call toll free 1-800-571-4646, 7:30 am - 7:00 pm ET, Monday - Friday, fax your question to 1-800-635-1591, or email CustomerService@wurthindustry.com.

No minimum order - Every order is important to us, large or small. Even if you only need to order one product, we're here for you. Large or small, you get our best every time!

Live Chat

Getting answers is fast and easy! – Live Chat allows you to ask questions about products, orders, and much more. Just click on the Live Chat button you'll find at the top of every page on our website. 8:00 am – 5:00 pm ET, Monday – Friday.

Personalized Service

Our people make the difference. Whether you need a high volume product quote, have a question, or need assistance with a unique situation, our Account Managers can provide you personalized service. Call 800.568.2764 between 8:00 AM and 7:30 PM ET Monday through Friday, fax 800.442.5941, or email SalesSupport@wurthindustry.com to learn more.

When you deal with Northern, help is always just a phone call, fax, or e-mail away.

Technical Support

Helpful advice on questions - Our Technical Support Representatives are extensively trained on products and regulations to help answer your questions. If you have a question, they have the answer. Call them toll free at 1-800-571-4646, 8:00 am - 5:00 pm ET, Monday - Friday, fax your question to 1-800-453-4857, or send an email to CustomerService@wurthindustry.com.

Non-stock Ordering

Get more than what you see! - Through non-stock ordering, you've got access to most manufacturers' entire product lines. Our Customer Support Reps are here to assist you with ordering items we don't offer in our product listings. If you need it, they'll do their best to get it for you! Let our Reps provide the answers you're looking for. Call toll free 1-800-571-4646, or email us.

Custom Express Printing

Do you want to show off your company's logo or send a specific safety message? - You can with custom ordering. We offer various products that can be customized such as hard hats, signs, protective clothing, and more. Call our Custom Order Reps toll free at 1-800-571-4646, 7:30 am - 5:00 pm ET, Monday - Friday, or email us. We'll be happy to help you get your message across.

Large Volume Quotes

Ordering in large quantities? - we can help you stretch your dollars with high volume product quotes. Call toll free 1-800-571-4646, between 8:00 am and 6:00 pm ET Monday through Friday, fax us at 1-800-442-5941, or email SalesSupport@wurthindustry.com to get details.

Volume Purchase Program

Make your dollars stretch - With the Volume Purchase Program, you can save more on every order. The amount you save is based on your annual purchases, so the more you spend…the more you save! For example, if you spend $5,000 or more annually, you'll receive best column pricing for every item on every order. Spend $10,000 or more, receive best column less 3%. And the savings grow from there. You can save up to 10% off the best column price! The Volume Purchase Program does not apply to sale pricing, non-stock items, and some promotional items.

Call one of our Account Managers toll free at 1-800-571-4646, to find out how to start saving today! They'll be happy to help.

Payment Methods & Terms

Choose the way you want to pay - Our terms are Net 30 days to accounts with established credit. All prices published on this site are in United States dollars (US$). All payments must be in United States dollars. We accept MasterCard, VISA, American Express, Discover, SmartPay®, Electronic Fund Transfers (EFT's), and Pre-paid Checks. Payment terms do not apply to credit card payments. Payment in full is due at time of order when using credit cards. Other terms may apply.

Shipping Information

Same Day Shipping – our large inventory and automated shipping facilities allow us to ship 98% of all in-stock orders the same business day. In-stock orders placed by 4:00 PM ET will ship the same business day.

In the Fast Lane - If you need your order fast, we can ship your package for next day or second day air. Select the method that's right for you when ordering.

FREE Shipping Policy

• Orders of $600 or more will ground ship for FREE within the contiguous United States – some exceptions apply.
• Orders under $600 will be charged applicable shipping rates based on estimated package weight. Orders under $75 will also be charged a $4.99 handling fee.
• For customers on a voucher program, please refer to your program details for your Free Shipping order qualifier.
• In the event you need all or part of your order quickly and the order qualifies for Free Shipping, you will only pay the difference between ground and expedited shipping charges.
• All orders are shipped FOB. Title and risk of loss pass to the purchaser upon delivery to the common carrier.
• Additional charges may apply to your order and can include freight due to drop shipments, package dimensions, weight, and surcharges.

We currently ship to the United States, Canada, the Virgin Islands, and Puerto Rico.

Freight Pre-Paid - some of the products we offer are shipped directly from the manufacturer and will ship freight pre-paid - free ground shipping. This information is contained under the item's shipping info and when added to your cart.

Multiple Warehouse Shipments - Shipping charges are applied to your order based on weight. Because we maintain multiple distribution centers across the United States, different items on your order may ship from one or more of these distribution centers. Shipping for items on your order is based on the distribution center nearest to you.

Marketing Materials Shipping - Our catalogs, other marketing, and promotional items are shipped free of charge. If one or more of these items are included in your order, the weight of the items is deducted from your package's weight before shipping charges are applied.

Liftgate Service Fee - you will need a truck equipped with a liftgate if you do not have a loading dock or forklift at your business. A liftgate is a motorized platform attached to the back of a delivery truck that will lower your order from the back of the truck to the ground. Once your order is on the ground, you will be able to take it inside your business. If you have a loading dock or a forklift, you will not need a liftgate. There is an additional $35.00 charge for a truck equipped with a liftgate. This fee will be included on your order at checkout.

Hazardous Materials (Hazmat) Fees - some products shipped from our warehouses or our vendors' warehouses require the addition of hazmat charges. These charges are noted under the item's shipping info and when added to your cart. These additional fees are applied to orders separately. We do not ship hazmat products by air.

Estimated Delivery - we are unable to estimate delivery dates on drop ship, custom, special order, out of stock products, and products with weight restrictions. Shipping, delivery dates, and taxes for PR, VI, APOs, and Canada are unavailable. Holidays are not considered in the delivery date range provided in the Cart.

Free Samples

Not sure of what you want to order? - We offer free samples of a variety of products. Call our Customer Support Reps toll free at 1-800-571-4646, 7:30 am - 7:00 pm ET Monday - Friday, or email us for more details.